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Poop Scoop Repeat (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or interact with our website.

1. Information We Collect

We may collect the following personal information:

Contact Information: Name, phone number, email address
Service Information: Property address, yard details, number of dogs, frequency, service preferences
Access Information: Gate location, entry instructions, photos of access points
Billing Information: Credit/debit card details (securely stored via third-party payment processors)
Communication Preferences: Consent for service-related and/or promotional messages

We only collect information necessary to provide our services and communicate with you.

2. How We Use Your Information

We use your information to:

Provide and manage our services
Schedule, confirm, and complete service visits
Send service-related communications (quotes, bookings, reminders, invoices)
Process payments and manage billing
Improve our services and customer experience
Send promotional offers (only if you have opted in)

3. Consent

By providing your personal information, you consent to its collection and use as outlined in this policy.

Service-related communications (e.g., quotes, bookings, reminders, invoices) are considered essential and may be sent without additional consent. Promotional messages (email/SMS marketing) will only be sent if you have explicitly opted in.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Marketing Communications (CASL Compliance)

In accordance with Canada’s Anti-Spam Legislation (CASL):

We will only send promotional emails or SMS messages if you have provided express consent. You may unsubscribe at any time by:

Clicking the “unsubscribe” link in emails
Replying STOP to SMS messages

Message and data rates may apply.

5. How We Share Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, such as:

Payment processors (for secure billing)
Scheduling or CRM platforms
Service providers assisting in business operations

These third parties are required to protect your information and use it only for authorized purposes.

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

Payment information is handled through secure, PCI-compliant third-party providers. We do not store full credit card details directly on our systems.

7. Retention of Information

We retain personal information only as long as necessary to:

Provide services
Meet legal, tax, or accounting requirements
Resolve disputes and enforce agreements

When no longer required, information is securely deleted or anonymized.

8. Access and Correction

You have the right to:

Request access to your personal information
Request corrections to inaccurate or incomplete data

To make a request, please contact us.

9. Cookies and Website Tracking

Our website may use cookies or similar technologies to:

Improve website functionality and user experience
Analyze website traffic and performance

You can adjust your browser settings to refuse cookies if you prefer.

10. Photos and Media

We may take before-and-after photos of service areas for quality assurance and marketing purposes.

We will not include personally identifiable information (such as names, addresses, or identifiable individuals) without your consent.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The updated version will be posted on our website.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:

Poop Scoop Repeat

Email: poopscooprepeat.ca

Phone/Text: 437-575-7088

14. Agreement

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

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